Handyhand Skadegodtgørelse

When you book a service through Handyhand, you are automatically covered by our damage compensation. It covers damages that occur during a task and may also cover your deductible if you have private insurance.
 

On this page, you’ll find answers to the most common questions – and you are always welcome to contact us for further assistance!
 

How does the damage compensation work?

You are automatically covered while the service is being carried out – for a maximum of 24 hours from the start of the task. This means that the damage must occur during the execution of the task. In addition, the damage must be reported no later than 14 days after the task has been marked as completed or cancelled.

 

What does the damage compensation cover?

Handyhand’s damage compensation applies when you book a service through the platform. It covers damages that occur suddenly and unexpectedly during the execution of the work and result in an item or property losing value or being damaged.

 

Examples of damages that may be covered:

✅ Paint spilled on the floor while painting walls.

✅ A shelf breaks during the assembly of a bookcase.

✅ A moving box is dropped, damaging its contents.

✅ A window is broken while moving furniture in or out.

✅ Damage to building components (e.g. plasterwork, walls, door frames or floors) caused by incorrect execution.

 

What is not covered by the damage compensation:

❌ Damages that occur if the service provider does not have the required authorisation or permits for the work (e.g. wet room work or electrical work).

❌ Damages that occur as a result of incorrect or misleading task descriptions provided by you as the customer.

❌ Damages caused intentionally (by the Handyhander).

❌ Damages resulting from gross negligence on your part.
Gross negligence refers to a significant deviation from normal, responsible behaviour – for example ignoring obvious risks or continuing work after being clearly asked to stop.

❌ Damages that exceed the maximum compensation limit of DKK 10,000.

❌ Damages that fall below the minimum compensation threshold of DKK 1,000.

 

Repair or replacement – what applies?

Depending on the extent of the damage, compensation may be provided in the form of repair, replacement with an equivalent item, or a financial payment. As a general rule, we always assess whether the damage can be reasonably and professionally repaired before replacement is considered.

 

Do I still need private insurance?

Yes, we recommend that you continue to have your own private insurance, as the damage compensation only covers specific damages related to the service. Always start by reporting the damage to Handyhand – we will guide you from there.

We hope everything goes smoothly with the service you booked! If you have any questions about the damage compensation or need help reporting a damage, please don’t hesitate to contact us.

Please note that the damage compensation does not cover damages if the service provider does not have the necessary authorisations or permits to perform the work.

 

What should I do if damage occurs?

Damages must be reported as soon as possible via Handyhand’s application form (no later than 14 days after the task has been completed or cancelled).

What documentation is typically required?

To process your claim as quickly as possible, we usually ask for:

✅ Photos or other documentation clearly showing the damage and its extent.

✅ Documentation of the item’s value (e.g. receipt or invoice). If a receipt is not available, alternative documentation or an assessment may be used.

✅ Documentation of repair or replacement costs (e.g. quote, assessment or invoice).

If the damage concerns fixed property or building components (e.g. plasterwork, walls or floors), a contractor’s quote or professional assessment can often be used instead of an original purchase price.

If the item can potentially be repaired, we may ask for a repair estimate – or a professional assessment confirming that repair is not possible or not economically reasonable.